Frequently Asked Questions

Lettie is a global pen pal app where you can exchange letters with people around the world and build genuine relationships. Start without photos to focus on inner qualities, and exchange contact information after exchanging 5 letters.

Download the app and create a simple profile to get started right away. Set your interests and languages you want to learn, and you'll receive personalized pen pal recommendations.

Lettie offers basic features for free. You can write letters, receive them, and reply for free. Premium features are available with an additional subscription if desired.

There's no limit on sending letters. You can write and send as many letters as you like. However, we recommend maintaining appropriate intervals considering your pen pal's response speed.

Lettie provides automatic translation. You can easily understand letters written in other languages. If you want to learn the language, you can view both the original and translated versions.

Please check your network connection. If the problem persists, contact our customer service through the app or email us at ggprgrkjh@naver.com.

Lettie prioritizes user privacy. All data is encrypted and stored securely, and personal information is not shared with third parties without user consent.

For safe interaction, contact information can only be exchanged after 5 letters have been exchanged. This ensures time to get to know each other and prevents spam or inappropriate approaches.

You can immediately report by pressing the report button on any letter or user profile. The Lettie team will review within 24 hours and take appropriate action.

Yes, you can block specific users at any time. Blocked users can no longer send letters or view your profile.

Lettie has active users from over 150 countries worldwide. You can select specific countries or languages to find pen pals, or receive random matches.

When you set your interests in your profile, AI recommends pen pals with similar interests. You can choose from various categories including music, movies, sports, travel, and more.

Lettie is available for users aged 17 and above. Age verification is required to protect minors, and age-appropriate matching options are provided.